Refund

At Sozoo Social, we aim to provide a seamless and enjoyable experience for all our users. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds are generally not provided for digital services and content available on Sozoo Social. However, exceptions may be made in the following cases:

• Technical issues that prevent access to paid services.
• Unauthorized transactions or billing errors.
• Service disruptions caused by Sozoo Social’s failure.

2. How to Request a Refund

To request a refund, please contact our support team within 14 days of the transaction. Provide your account details, the transaction ID, and a brief explanation of your request. Our team will review your case and respond within 7 business days.

3. Refund Processing

Approved refunds will be processed within 10 business days. Refunds will be issued using the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

4. Non-Refundable Items

The following are non-refundable:

• Subscription fees for any Sozoo Social plans after the initial trial period.
• In-app purchases and premium content after it has been accessed or downloaded.

5. Changes to This Policy

Sozoo Social reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our platform. Continued use of the service after changes have been made indicates acceptance of the new policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to our support team through the platform.